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Device Plans Management

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Learn how to organize devices (and your device networks/customers) into Organizations.

CloudControl operates with Device Plans - Basic, Pro, Ultra. Each of these plans come with a set of features. In signageOS we call these features Feature Entitlements.

Your Company can operate, given your subscription, with all the available plans or a subset. Currently available plans are listed in Plans tab under Company setting in Box.

Available Device Plans

Feature Entitlements​

Each Device Plan comes with a set of Feature Entitlements - the capabilities included in that plan. Your active Device Plan is displayed directly in Box under Company settings → Plans.

Features that are available but not included in your active plan are marked with a 👑 crown icon. You can still see these features and what they do - the crown simply indicates they belong to a higher-tier plan or an add-on package.

Features marked with a crown across Box

Opening a feature that is not part of your plan shows a Feature Not Available screen.

Feature Not Available screen

If you would like to unlock a feature, contact your Account Manager or reach out to support to discuss plan options, trials, or upgrades.

How to set a Device Plan to Organization​

Device Plans are assigned to Organizations. Each of your Organizations can run on any of the available Device plan. Switching Device Plan affects the billing at the end of the month.

  1. 1

    Navigate to Organization page

  2. 2

    Select Device Plan tab

  3. 3

    Change Organization's plan to any of the available device plan

Important information​

  • You can change the Device Plan on the Organization page in Box.
  • You can upgrade anytime to a higher Device Plan and get instantly new features
  • You can downgrade anytime to a lower Device Plan, but the change will apply from the first day of the next month

Device Plan Change

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See available Device Plans on our Pricing page.

Device plan history​

Every Device Plan change on an Organization is tracked with a complete audit trail, so you can always see how an Organization's plan evolved and prove that a given change was made by the customer themselves.

You'll find the Device plan history card on the Organization detail → Device Plan tab, below the feature entitlements. It is visible only to Owners and Managers (including Owners and Managers of the parent Company who have no direct role on the Organization).

Each record shows:

  • The plan title that was assigned
  • Changed by - the name and email of the user, or the signageOS support account, that made the change
  • The date and time of the change

How it behaves:

  • The initial plan is recorded when the Organization is created, so there is always at least one record.
  • Every change adds a new record at the top immediately, no page reload needed. Records are ordered newest → oldest; the bottom record is always the initial plan from creation.
  • Re-assigning the plan that is already active is recorded too - re-confirming a plan is an auditable action by design.
  • Each record stores a full snapshot of the plan, so it keeps showing the plan title even if that plan is later removed from the Company's offering.
  • Changes made by signageOS support follow the same rules and show the support account as Changed by.

Device plan history card

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Organizations created before this feature was deployed have no recorded history and show a "No device plan changes recorded" empty state until their next plan change.

Default Device Plan​

By default, each Organization is created with Device Plan Pro. You can change to the different default Device Plan in Box, under your Company profile.

  1. Sign in to Box
  2. Navigate to Company settings
  3. Select the default Device Plan

Default Device Plan Change

Billing​

You are billed at the end of the month based on the number of devices in Organizations and their respective Device Plans. Highest number of devices in a given month counts.