Have more questions? Submit a request

Alerts

Introduction

The Alerts section gathers all Alerts triggered for devices in Organizations you are part of. Each Alert identifies which Alert Rule was triggered, how many devices are affected, and the last change.

Alerts are further triaged based on the Alert Rules type:

  • All alerts
  • Device alerts
  • Policy alerts
  • Applet alerts

On the Alert section you can choose and filter out based on several criteria as listed above by - Type, Organisation, Status and Name.

Screenshot 2024-03-26 at 12.38.29.png

Alerts statuses

Active

Alert is active whenever the Alert Rule is activated, it's the default state. Active Alert can be Snoozed for later or Resolved. 

If the Alert Rule for the selected Alert is activated again, only Affected devices # will change. You will not get a new Alert in the list.

Snoozed

Alerts can be snoozed:

  • Custom time and date
    • You will get no Alerts of this type till the selected date and time

Screenshot 2024-03-26 at 10.26.28.png

1. By clicking the clock icon under Triggered alert in Actions section you can snooze the alert for later date/time.

Screenshot 2024-03-26 at 10.22.39.png

2. Snoozed and Resolved Alerts will be moved into their own section where they can be viewed/unsnoozed/snooze edited later

Resolved

Once you resolve an Alert, it stays resolved. If the Alert Rule for the selected Alert is activated again, you will get a new Alert in the Active Alerts list.

Screenshot 2024-03-26 at 11.14.18.png

 

 

Was this article helpful?
0 out of 0 found this helpful
Share